You can't act 
on what you can't see

Culture today is shaped by social video and the creators behind it. Yet traditional social listening tools are unable to analyze video content and rely almost entirely on text.

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Why do traditional social listening tools fall short?  

Text-only tools miss what a video actually says

Legacy tools were built for text. They can't read tone, facial reaction, or sentiment inside video, where most cultural meaning now lives.

They can't track how narratives actually spread

Viral moments spread through video reactions, stitches, and duets. Text-based social monitoring tools miss this context and the emotional signal that makes a trend meaningful.

They induce manual work

When your social listening tool can't keep up, teams fall back on manual screenshots and spreadsheets. By the time insights reach decision-makers, the moment has already passed. 

That’s why we created dig.

to help you decode what happens on social and turn it into explainable, traceable insights in real time.

Video-first architecture

Most tools are designed with video as an afterthought. dig was designed for video as the core data layer, and for analyzing the visual content, sentiment, and narrative in real time.

dig identifying products in social video: biker jacket and Desert Nights hoops

Total brand visibility

dig finds over 90% of all relevant brand mentions across every social platform, even when your brand isn't named. No blind spots or missed moments.

Bar chart: dig finds up to 25x more brand mentions than traditional social listening tools

Real-time narrative intelligence

dig detects deepfakes, coordinated narrative attacks, and brand reputation risks as they form, not after they've spread. You get the early warning when it still matters.

dig alerts showing deepfakes detected, trend alert, and reputation risk in real time

Traceable and defensible insights

Every insight dig finds is linked directly to the original video. Watch the source, verify the context, and defend high-stakes decisions with evidence that leadership can trust. 

dig showing social video posts about sneakers on TikTok and Instagram with metrics

Enterprise-scale social intelligence

dig monitors billions of posts across languages, platforms, and regions. It delivers a level of in-video intelligence that agencies, LLMs, and legacy social listening tools simply cannot match. 

dig social listening showing real-time coverage, depth, and consistency in video

dig vs. traditional social listening tools

Features

Legacy Tools

Manual search

Agencies

LLMs

Video understanding

Captions only

Limited

Surface-level

Anecdotal

Unmatched coverage

Limited

Limited

Limited

Only indexed pages

Narrative analysis

Keywords & texts

Biased

Retrospective

Hallucinates

Traceability

Limited

Limited

Opaque

Unreliable

Time to insight

Weeks

Days

Months

Instant but unreliable

Scalability

None

None

None

None

Research depth

Partial

Partial

Partial & Cost-bound

Anecdotal

From guesswork to ground work

With 90%+ social coverage, dig is the only social media listening tool built to give you a real, defensible view of what's happening inside social video. Use dig when your brand decisions can't afford a blind spot.

Got questions about dig’s social listening platform?
We’ve got answers.

What does dig actually analyze that other tools don’t?

In one word: video.

Traditional social listening tools analyze text around the video: descriptions, captions, comments, hashtags. 

dig analyzes what’s inside the video: visuals, speech, tone, scenes, objects, emotions, and narrative structure.

With dig, you can tell whether something is sarcasm or praise, whether the product is actually shown on screen or merely mentioned in text, and whether sentiment is positive or negative inside the video itself.

How accurate is dig’s video analysis?

dig’s in-video analysis runs at 95% accuracy across speech, visuals, emotion, and narrative classification.

That accuracy is measured against labeled datasets and continuously improved with human-in-the-loop evaluation. 

Every insight is traceable to the original video, so teams can verify exactly what the digger (the dig engine) detected.

How much of social video does dig actually cover?

dig analyzes 90%+ of social video across major platforms, including TikTok, YouTube, Instagram, Reddit, X, and Facebook.

This is not sampling. It’s continuous, large-scale in-depth analysis of billions of posts in real time.

How is this different from just asking ChatGPT, Gemini or Claude?

LLMs summarize language, but they can’t do the same for video content. They don’t see visuals and can’t catch gestures, edits, or on-screen context

They also can’t interpret irony, reaction formats, or visual storytelling - and they sometimes hallucinate patterns without access to underlying video data.

dig is not a text model guessing about video.

It analyzes the video itself and produces insights grounded in actual footage:  clickable, reviewable, and defensible - so you can make high-stakes decisions.

How fast can we get value from dig?

The short answer is MINUTES.

Once you start, you can search in natural language, explore live narratives and run deep research flows in the dig chatbot and get your answers in minutes.

Most teams are up and running in under three (3) hours. No Boolean query setup, no taxonomy building and no manual tagging needed.

What kind of teams typically use dig?

  • Brand & consumer insights teams - for culture, perception, creative direction, and trend analysis.
  • CMOs and strategy leaders - for positioning, risk, and studying the market.
  • Comms & PR teams - for crisis detection, reputation, misinformation, and narrative tracking.
  • Agencies  - for client pitch, influencer vetting, and full campaign analysis.
  • Research and analytics teams - for qualitative market and consumer research at scale, without manual coding.
  • Public sector and institutional teams - for public sentiment tracking, disinformation, threat detection, policy narratives, and trust monitoring across social platforms.

How is this different from agencies or manual research?

This isn’t faster research. It is social intelligence.

Manual video research:

  • Is slow (takes weeks to months)
  • Covers a fraction of what’s actually happening
  • Biased by what analysts chose to watch
  • Can’t be reproduced or audited at scale

dig:

  • Analyzes billions of videos in real time
  • Surfaces patterns that can’t be tracked manually
  • Produces traceable, source-linked insights
  • Eliminates the human bottleneck

How do I trace every insight back to the original source?

For any narrative, trend, or claim, you just click through to the exact posts behind it. You can see which creators drove it, understand how it spread and verify the context - in minutes.

What type of risks can dig detect?

dig's narrative intelligence detects:

  • Deepfakes and manipulated content
  • Counterfeit products and brand misuse
  • Misinformation and harmful narratives
  • Off-brand or risky creators / influencers
  • Emerging negative issues before they scale

dig analyzes what is shown and said inside the video, not just the caption - and that’s why it can detect threats that text-based systems fail to catch.

What more will I learn in a demo?

Most teams understand what they’re missing when they research their own category, brand, or audience with dig.

In a demo, you’ll see for yourself:

  • How narratives actually appear inside video
  • How insights link directly to real social videos
  • How quickly you can go from question → evidence → to decision

If your decisions depend on data - watching in-video intelligence form in real time is a game changer.